We want you to love what you bring home. If something is not right, here is how we will sort it out.
Ready-made pieces
If a ready-made piece arrives damaged, defective or not as described, we will repair, replace or refund it. Please message us within 7 days of delivery with photos.
Items should be unused and in their original packaging for a change-of-mind exchange.
Custom and personalised pieces
Because custom pieces are made for you, they cannot be returned unless they arrive damaged or differ from the design we agreed with you.
How to start
Send us a message through the contact page with your order reference and photos. We will reply with the next steps.
- Quote your order reference from the Track order page.
- Send clear photos of the item and its packaging.
- We confirm whether it is a repair, exchange or refund.
Refunds
Approved refunds are returned using the same method you paid with, usually within 7 to 10 working days.
Questions? Send the studio a message or read the FAQs.